What is Employment Insurance?
Employment Insurance (EI) provides temporary financial assistance to unemployed Canadians who have lost their job through no fault of their own, while they look for work or upgrade their skills.
Canadians who are sick, pregnant, or caring for a newborn or adopted child, as well as those who must care for a family member who is seriously ill may also be receive financial support through Employment Insurance.
How do I know if I am eligible for Employment Insurance?
If I do qualify, what are my responsibilities?
Do I need to apply to receive EI benefits?
Yes, you need to apply for EI benefits. You should apply as soon as possible once you have stopped working.
How do I apply?
You must submit an application online. You can do this at any Service Canada Centre or from any computer with an internet connection. Visit the following link to find the location nearest you. To apply online, go to this address: https://www.canada.ca/en/services/benefits/ei.html.
What if I disagree with an EI decision?
If Service Canada makes a decision on your application for EI benefits that you do not agree with, you have the right to appeal that decision this is called a ”Request For Reconsideration”.
When can I request a reconsideration?
How do I request a reconsideration?
You must submit your request to Service Canada within 30 days from when were informed of the decision. The day that you were informed of the decision is not always the same day that the decision was made. There is no cost to make a Request for Reconsideration.
What if disagree with the results of the reconsideration process?
If you do not agree with the decision made following a Request for Reconsideration of an EI decision, you can file an appeal with the Social Security Tribunal (SST). The SST provides an independent, fair, and impartial appeals process.
How to I file an appeal with SST?
You must submit an appeal to the SST within 30 days of receiving your reconsideration decision. An appeal must be in the form created by the Tribunal located here: http://www1.canada.ca/en/sst/index.html. You can all also call SST for more information at 1-877-227-8577 about how to begin the appeal process.
How do I submit a request for reconsideration?
Complete the online Request for Reconsideration form, then print, sign and mail it to the address provided on the form or visit a Service Canada Center. Forms and Service Canada locations are available here.
What if I don’t speak or understand English?
If needed, you should arrange for an interpreter help you. This can be a friend, family member or contact the Society of Translators & Interpreters of BC: 604-684-2940 or www.STIBC.org.
Last reviewed: March 2016
IMPORTANT: This page provides legal information, not legal advice. If you need legal advice consult a lawyer.
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